Privacy Policy

Effective date: 29 August 2026

1. Who we are

This website, michellecartin.com, is operated by Michelle Cartín Delgado, Health Coach, an independent self-employed professional based in Switzerland.

Data Controller:
Michelle Cartín Delgado
Rue Juste Olivier 5
1260 Nyon, Switzerland

Email: michelle@michellecartin.com
Phone: +41 79 798 33 92

For the purposes of applicable data protection legislation, including the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR), Michelle Cartín Delgado is responsible for the processing of personal data described in this Privacy Policy.

I respect your privacy and am committed to handling your personal information responsibly, transparently and securely.

2. What personal information I collect

The information I collect depends on how you interact with my website and services.

Information you provide directly

When you contact me, book an appointment, purchase the Strong & Fit Method, or otherwise communicate with me, I may collect:

• Full name

• Email address

• Telephone number

• Country of residence

• Information contained in your message or enquiry

• Information necessary to arrange or provide my services

• Information relating to payments or transactions, where applicable

The Strong & Fit Method can be purchased through the website, but payment is not currently processed directly through the website. Payment may be made separately by bank transfer, Revolut, TWINT or cash.

Information collected when booking

My website uses Hostinger's appointment booking functionality. When you book an appointment through the website, the booking form collects your:

• Full name

• Email address

• Country

This information is used to arrange and manage your appointment.

Information collected automatically

When you visit my website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Date and time of access

• Pages visited and interactions with the website

• Referring website or source

• Approximate geographic location derived from technical information

Some of this information may be collected through cookies and similar technologies.

My website uses Google Analytics to understand how visitors use the website and to improve its performance and user experience.

3. Health and other sensitive information

As part of providing personalised coaching, you may choose to provide information relating to your health, wellbeing and lifestyle.

Depending on your individual circumstances, this may include:

• Injuries or physical limitations

• Medical conditions

• Medications

• Weight and body measurements

• Eating habits

• Relationship with food

• Exercise history

• Mental or emotional wellbeing

• Other information relevant to your participation in the programme

Some of this information may constitute health data or other specially protected personal data under applicable data protection laws.

I collect and use this information only where it is relevant and necessary to provide personalised coaching and wellbeing services and, where required by applicable law, with your consent.

You are not required to disclose information that is not necessary for the service. However, withholding information relevant to your safe participation may affect my ability to provide certain coaching or physical training services.

My Terms & Conditions explain that clients are responsible for informing me of relevant injuries, medical conditions and limitations and that the Strong & Fit Method does not replace medical, psychological or therapeutic care.

4. How I use your information

I may use personal information for the following purposes:

• To respond to enquiries and messages

• To arrange and manage appointments

• To provide the Strong & Fit Method and other coaching services

• To personalise coaching and training

• To communicate with clients regarding their programme

• To provide ongoing support

• To process and administer payments

• To maintain business and financial records

• To comply with legal and regulatory obligations

• To protect my rights and prevent misuse or fraud

• To maintain and improve my website

• To understand how visitors use my website through analytics

• To send marketing communications if you have separately chosen to receive them

I will not use your personal information for purposes incompatible with those described in this Privacy Policy unless permitted or required by applicable law.

5. Legal basis for processing

Depending on the circumstances and applicable law, I process personal information on one or more of the following bases:

• Performance of a contract: where processing is necessary to provide services you have requested or purchased.

• Consent: where you have voluntarily given consent, including where consent is required for certain health-related information, marketing communications or cookies.

• Legal obligations: where processing is necessary for me to comply with legal, accounting or regulatory requirements.

• Legitimate interests: where processing is necessary for legitimate business purposes, provided those interests do not override your fundamental rights and freedoms.

Where I rely on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

6. How I store your information

I take reasonable technical, organisational and practical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Client information may be stored:

• In physical/paper records

• In email communications

• Through Hostinger's website and booking systems

• Through Google services used for email and online communication

• In WhatsApp conversations where you choose to communicate with me through WhatsApp

I do not currently use separate client-management or coaching software.

Where health-related information is sent or recorded electronically, I will take reasonable steps to protect it and, where appropriate, may ask for your consent before recording or transmitting such information electronically.

No method of transmission or storage can be guaranteed to be completely secure.

7. Communication with clients

I may communicate with clients by:

• Email

• WhatsApp

• Telephone

• Google Meet

WhatsApp may also be used for ongoing support included in the Strong & Fit Method.

If you choose to send personal, health-related information, photographs or other information through WhatsApp, that information will also be subject to WhatsApp/Meta's own terms and privacy practices.

You should only send information through these communication channels that you are comfortable sharing for the purpose of receiving the service.

8. Third-party service providers

I use a limited number of third-party services to operate my website and provide my services.

These currently include:

Hostinger
Used for website hosting, website functionality and appointment booking.

Google
Used for email, Google Meet and Google Analytics.

WhatsApp / Meta
Used for communication and client support where you choose to use WhatsApp.

These providers may process personal information on my behalf or as independent controllers, depending on the service and circumstances. Their own privacy policies and terms may also apply.

I do not sell your personal information.

9. International transfers

Some of the service providers I use may process or store information outside Switzerland or the European Economic Area.

Where personal information is transferred internationally, I will take reasonable steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.

10. Cookies and analytics

My website uses cookies and similar technologies. Some cookies are necessary for the website to function correctly, while others may be used for analytics or other purposes. I use Google Analytics to obtain statistical information about how visitors use my website, such as which pages are visited and how visitors interact with the website. Where consent is legally required for analytics cookies or other non-essential tracking technologies, I will request that consent before placing or reading those cookies. You will be able to manage your cookie preferences through the cookie consent mechanism available on my website.

11. Marketing and newsletters

I do not currently operate a newsletter or email marketing list through this website. If I introduce email marketing or a newsletter in the future, I will provide an appropriate mechanism for you to subscribe and, where required, obtain your consent before sending marketing communications. You will be able to unsubscribe from marketing communications at any time.

12. Testimonials, photographs and client content

I may in the future publish testimonials, photographs or other content provided by clients. I will not publish identifiable client testimonials, photographs, progress photographs or before-and-after photographs without the client's permission where such permission is required.
If you provide consent for me to publish such content, you may withdraw that consent for future use, subject to any limitations imposed by applicable law or content that has already been lawfully published.

13. How long I keep your information

I retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business records, resolving disputes and complying with legal obligations.

As a general approach:

• Website enquiries and related correspondence may be retained for at least one year.

• Client records may be retained for as long as reasonably necessary to administer the client relationship and comply with applicable legal, accounting or other obligations.

• Payment and financial records may be retained for the period required by applicable law.

• Health-related information will not be retained indefinitely and will be deleted or securely destroyed when it is no longer reasonably necessary for the purpose for which it was collected, subject to applicable legal obligations.

Different retention periods may therefore apply depending on the type of information.

14. Your rights

Depending on the applicable law and your circumstances, you may have rights including:

• The right to know whether I process your personal information

• The right to request access to your personal information

• The right to request correction of inaccurate or incomplete information

• The right to request deletion of your personal information where applicable

• The right to request restriction of processing where applicable

• The right to object to certain processing

• The right to withdraw consent where processing is based on consent

• The right to data portability where applicable

• Rights concerning automated decision-making and profiling where applicable

You may exercise your rights by contacting me at:

michelle@michellecartin.com

I may need to verify your identity before responding to certain requests. You also have the right, where applicable, to lodge a complaint with the competent data protection authority. For Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC). For individuals in France, the relevant supervisory authority is generally the CNIL.

15. Links to other websites

My website may contain links to external websites or services. I am not responsible for the privacy practices, security or content of websites that I do not operate. I encourage you to review the privacy policies of those websites before providing them with personal information.

16. Legal disclosure

I may disclose personal information where required or permitted by applicable law, including where necessary to:

• Comply with a legal obligation or lawful request

• Establish, exercise or defend legal rights

• Prevent fraud or other unlawful activity

• Protect the safety, rights or property of individuals or my business

I will only disclose information to the extent reasonably necessary for the relevant purpose.

17. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my services, website, technology or legal obligations. The updated version will be published on this page with a revised effective date. I encourage you to review this Privacy Policy periodically.

18. Contact

If you have questions about this Privacy Policy, how I process your personal information, or wish to exercise your data protection rights, please contact me:

Michelle Cartín Delgado, Health Coach
Rue Juste Olivier 5
1260 Nyon, Switzerland

Email: michelle@michellecartin.com
Phone: +41 79 798 33 92