Terms and Conditions

Last updated: 30 August 2026

These Terms & Conditions apply to services provided by Michelle Cartín Delgado, Health Coach, an independent self-employed professional based in Switzerland.

They apply to all services purchased or booked through michellecartin.com, including the Strong & Fit Method, 1:1 health coaching, fitness coaching, Yin and restorative practices, workshops, events, private sessions, alignment calls and consultations.

Where a particular service has its own service-specific terms, those terms apply together with these Terms & Conditions. If there is a conflict between these general Terms & Conditions and the service-specific terms, the service-specific terms will apply to the extent of that conflict.

1. Provider details

Provider: Michelle Cartín Delgado
Professional name: Michelle Cartin, Health Coach
Address: Rue Juste Olivier 5, 1260 Nyon, Switzerland
Email: michelle@michellecartin.com
Phone: +41 79 798 33 92
Website: michellecartin.com

2. Services

I provide health, fitness, lifestyle and wellbeing services. These may include:

• The Strong & Fit Method;

• 1:1 health coaching;

• Fitness coaching;

• Yin and restorative practices;

• Workshops and events;

• Private sessions;

• Alignment calls and consultations.

Services may be provided online or in person, depending on the service. Online services may be provided through Google Meet or another communication platform agreed between us. In-person services may take place at a private training studio in Nyon, outdoors where appropriate, at the Client's home or at a gym agreed between us. The exact service, duration, format, schedule and applicable price will be stated on the relevant website or booking page, written proposal, booking confirmation or invoice.

3. Eligibility

My services are intended for adults aged 18 years or older.
By booking or purchasing a service, the Client confirms that they are at least 18 years old and have the legal capacity to enter into an agreement.

4. Acceptance of these Terms

By requesting, booking or purchasing a service, the Client acknowledges that they have read and accepted these Terms & Conditions.
A booking or purchase does not become a binding contract until the Client has completed the relevant booking or purchase process and I have confirmed acceptance.
Before completing a booking or purchase, the Client is responsible for reviewing the information they provide and correcting any errors.
I will send confirmation of an accepted booking or purchase by email or through the relevant booking system.
Where a service has service-specific terms, those terms form part of the agreement between the Client and me.

5. Prices

The price applicable to a service is the price displayed on the relevant website page, booking page, written proposal or invoice at the time of purchase or booking.
Prices are stated in Swiss francs (CHF).
Any agreed payment arrangements, including instalments or payment after a service, will be stated on the relevant invoice, booking confirmation or written agreement.

6. Payment

Payment may be made by the payment method offered or agreed for the relevant service, including:

• Bank transfer;

• Revolut;

• TWINT; or

• another payment method expressly agreed between us.

Unless otherwise agreed, payment is due by the date specified in the relevant booking confirmation or invoice.

Where payment in advance is required, the service will not begin until the required payment has been received.
Where payment after a service has been agreed, the Client remains responsible for payment of the agreed fee after the service has been provided. I do not charge deposits unless expressly agreed otherwise. I do not currently charge late-payment fees or interest. I may suspend or refuse to provide further services where an amount that is due remains unpaid.

7. Cancellation and rescheduling of 1:1 sessions

This section applies to individual 1:1 sessions, including individual health coaching, fitness coaching, Yin or restorative sessions, consultations and similar appointments.
A minimum of 24 hours' notice is required to cancel or reschedule a session.
If a Client cancels or requests to reschedule less than 24 hours before the scheduled start time, the session will be considered used and the Client remains responsible for the agreed fee.
If a Client does not attend a scheduled session without cancelling within the required notice period, the session will be considered used and the agreed fee remains payable.
Late arrival does not extend the scheduled session. The session will end at the originally scheduled time.
Where I need to cancel or reschedule a session, I will use reasonable efforts to offer an alternative appointment. Where an alternative cannot reasonably be arranged, I will provide an appropriate refund or credit for the affected service.

8. Workshops, events and private group sessions

Unless different terms are stated for a particular event or service, a minimum of one week's notice is required to cancel or reschedule a workshop, event or similar scheduled service.
Where the Client cancels with less than one week's notice, the booking will be considered used and the agreed fee remains payable. If I cancel an event or service and cannot provide a suitable alternative, any amount paid for the affected service will be refunded.
Any service-specific cancellation terms displayed at the time of booking will take precedence over this section.

9. Strong & Fit Method

The Strong & Fit Method is subject to separate Strong & Fit Method Service-Specific Terms, which form part of the agreement for that service.
Those terms contain the specific provisions applicable to the Method, including its duration, included sessions, programme structure, support, payment arrangements, pauses, cancellation and termination.
The Strong & Fit Method is personal to the Client and may not be transferred to another person without my prior written agreement.

10. Client responsibilities

The Client agrees to:

• Provide information that is accurate, complete and relevant to the services;

• Inform me of any change that could affect their ability to participate safely or appropriately;

• Attend sessions on time and in a condition suitable for participation;

• Follow reasonable safety instructions;

• Take responsibility for their own decisions, actions and health;

• Use programme and service materials only for their own personal purposes;

• Respect me and any other participants;

• Not record, reproduce, share, sell or distribute sessions or materials without prior written permission;

• Notify me promptly of any health, scheduling, technical or access issue that may affect the service.

The Client remains responsible for their own choices and results. I do not guarantee any particular health, fitness, weight, wellbeing or other outcome.

11. Health and safety

My services are intended to provide general health, fitness, lifestyle and wellbeing support.

They are not medical care and do not diagnose, treat or prevent medical conditions. They do not replace advice or treatment from a doctor, physiotherapist, dietitian, psychologist or other qualified healthcare professional.
Before beginning exercise, changing diet or making significant lifestyle changes, the Client should obtain appropriate professional medical advice where relevant.
The Client must inform me of any relevant injury, illness, medical condition, pregnancy, medication, physical limitation or other circumstance that may affect participation. I may decline, modify, postpone or stop an activity where I reasonably believe that continuing would create an inappropriate safety risk. The Client must stop an activity and seek appropriate medical assistance if they experience pain, distress, unusual symptoms or other warning signs.

12. Intellectual property and use of materials

All original materials I provide as part of my services, including written materials, exercises, workout plans, frameworks, presentations, recordings, PDFs, text, graphics and other content, remain my intellectual property unless otherwise stated.
The Client receives a personal, non-exclusive, non-transferable licence to use materials provided to them for their own personal use.
The Client must not copy, publish, reproduce, distribute, sell, licence, modify or commercially exploit these materials without my prior written permission.

13. Confidentiality

I will treat information shared by the Client in connection with the services as confidential, except where disclosure is required or permitted by law, necessary to protect someone's safety, or reasonably necessary to provide the services.
The Client must respect the confidentiality and privacy of other participants in group sessions, workshops and events and must not share their personal information, images or contributions without permission.

14. Privacy and personal data

Personal data is processed in accordance with my Privacy Policy, available on https://michellecartin.com/privacy-policy.
The Privacy Policy explains how personal information submitted through the website, bookings, communications, invoices and related services may be collected, used, stored and retained.
The Privacy Policy forms part of the information provided to Clients in connection with the services but governs personal-data processing only. These Terms & Conditions govern the contractual relationship between the Client and me.

15. Liability

I will provide my services with reasonable care and skill.

To the extent permitted by applicable Swiss law, I am not responsible for loss, damage, injury, expense or disappointment arising from:

• The Client's failure to provide accurate or complete relevant information;

• The Client's failure to follow reasonable safety instructions;

• The Client's participation despite a relevant health condition, injury, limitation or other circumstance;

• Decisions made or actions taken independently by the Client;

• Results that do not meet the Client's expectations where no particular result has been expressly guaranteed;

• Events outside my reasonable control; or

• Technical failures, interruptions or problems affecting third-party platforms, communication networks or payment services.

Nothing in these Terms excludes or limits liability to the extent that such exclusion or limitation is not permitted under applicable Swiss law.

16. Events outside my reasonable control

I will not be responsible for delay or failure to provide a service caused by circumstances outside my reasonable control, including serious illness, injury, accident, natural events, government restrictions, power or internet failures, transport disruption or failure of a relevant third-party service.
Where reasonably possible, I will inform the Client and use reasonable efforts to reschedule or provide an appropriate alternative arrangement.

17. Online services and technical requirements

For online services, the Client is responsible for having:

• A suitable device;

• A stable internet connection;

• Access to the agreed communication platform; and

• Any other equipment reasonably required for the service.

I am not responsible for interruptions caused by the Client's equipment, internet connection or third-party platforms.

18. Termination

I may suspend or terminate a service where the Client:

• Fails to make a required payment;

• Provides materially inaccurate or misleading information;

• Engages in abusive, threatening or seriously inappropriate behaviour;

• Deliberately disregards reasonable safety instructions;

• Materially breaches these Terms and fails to remedy the breach within a reasonable period where it can reasonably be remedied; or

• Creates a serious safety, legal or operational risk.

Where I terminate a service for a reason attributable to the Client, I am entitled to payment for services already provided and any other amounts properly due.

Where I terminate a service for a reason unrelated to the Client's conduct or breach, any prepaid amount relating to services that I will not provide will be refunded, subject to applicable law and any service-specific terms.

19. Complaints

If the Client has a concern about a service, they should contact me as soon as reasonably possible at:

michelle@michellecartin.com

The Client should provide the relevant service, date and details of the concern.

I will review the matter and respond within a reasonable time.

20. Governing law and jurisdiction

These Terms & Conditions are governed by Swiss law, without prejudice to any mandatory consumer protection provisions of the law of the country in which the Client is habitually resident, where such provisions cannot be excluded by agreement.
Any dispute arising from or relating to these Terms or the services will be submitted to the competent courts in Switzerland. Where the Client is a consumer resident in a country whose law grants them the right to bring proceedings in their own country of residence, and that right cannot be excluded by agreement, this clause does not deprive the Client of that right.

21. Changes to these Terms

I may update these Terms & Conditions where reasonably necessary to reflect changes to my services, business practices or applicable legal requirements.
The version applicable to a Client's purchase or booking will generally be the version in force when the agreement is formed, unless a later change is required by law or expressly agreed between the parties.
The current version will be made available on michellecartin.com.

22. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the minimum extent necessary, and the remaining provisions will continue to apply.

23. Contact

For questions regarding these Terms & Conditions, please contact:

Michelle Cartín Delgado
Rue Juste Olivier 5
1260 Nyon, Switzerland
Email: michelle@michellecartin.com
Phone: +41 79 798 33 92